MVL Help Portal
FREQUENTLY ASKED QUESTIONS & ANSWERS

Do I need to be a member to order a virtual tour and use the MVL platform?

Yes, you must become a MVL member in order to receive a login and password to your exclusive member area where you can manage your listing photos, videos, 360 panoramic scenes and create feature sheets. It is FREE to become a member!


My Agent & Brokerage Profile

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How do I change my picture?

To change your profile picture you will need to log into your account and then go to the "My Agent Profile" menu tab. Click the Create Agent Profile(s) button. Here click the Change Picture button and follow the on-screen instructions in order to change your picture.

How do I update my Agent Profile and Brokerage information?

To update your Profile Information you will need to log into your account and then go to the "My Agent Profile" menu tab. Click the "Create Agent Profile() button and then click "Create Brokerage Profile" button. Here you will need to fill out or update the necessary fields regarding the information that you want to be displayed on your tours, flyers, etc.

How do I show 2 agents on my tours?

We allow each member to have a primary agent profile plus a secondary agent profile on each single account. This can be used for listings that are co-listed with another agent or partner. This agent MUST be from the same brokerage and cannot be changed to another agent. To have both agents appear on your tours you will need to log into your account and go the "Manage Virtual Tours" menu tab, select a tour and click on "Manage". Now locate the Show Agents section (near the top, next to traffic tracker) and check the option to have 2 agents shown on the tour.

How do I change Brokerages on my tours?

To change the Brokerage that is displayed on your tours, you will need to log into your account, then go to the "My Agent Profile" menu tab and click on "Create Brokerage Profile". Here you can edit the fields regarding your brokerage information. We already have hundreds of brokerage logos in our system you can select from a drop down menu but if yours does not appear yet, please contact us or your virtual tour provider and we will add it to your profile!.

How do I change my password?

>To change your password you will need to log into your account, go to the "My Agent Profile" menu tab and click on the Change Password button. Fill out the fields and then make sure to click the Save Password button.

Free Virtual Tour Listing Webpage

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How do I set-up my free MVL webpage to host all my tours?

Log into your account and go to the "My Agent Profile" menu tab and then click on the "Edit Yours Now" button. You can choose the domain for your website, pick the order in which your tours will be displayed and also choose the color scheme for your website. Please note that the order of the tours and color scheme for your website can be edited at any time after the website has been set up. To change the domain name after the initial setup, create a ticket with our ticketing system or send an email to customerservice@myvisuallistings.com and we will process your request.

How do I get a custom banner on this page?

Simply log into your member account and click on Feature Agent Pro tab and then the Feature sheet Branding tab to order.

Manage My Virtual Tours

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How do I change the price of a property?

To change the price of a property you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down on this page and locate the "Property Details" panel and click the "Click Here" button. Here you can update the price field and other information as necessary. When you are done editing make sure to save!

How do I suspend a tour?

To suspend a tour you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. There is a "Tour Status" panel near the top of the page that you can use to change the state of the tour. Checking the SUSPEND option will make all links for the tour inaccessible but will allow you to keep the tour in your account in the event you might want to activate it later.

How do I arrange my Gallery images?

To arrange the gallery images you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Manage Your Virtual Tour Photo Gallery" panel and click on the "Click Here" button next to the "Delete/Arrange Gallery Images" heading. This page allows you to arrange or delete images from the photo gallery using a simple drag and drop interface

How do I arrange and manage my Video Walk-Through?

To arrange the Video Walk-through images you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Manage Your Virtual Tour Video Walk-Through" panel and click on the "Click Here" button next to the "Arrange or remove Video Walk-Through Image" heading. On this page you can arrange your images, delete images and even alter how the images zoom in and out.

How do I send images to my local MLS?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Click on the "Click Here" link that is attached to the "Add Photos To Your MLS Listing" image. From here you can follow the onscreen instructions and use the same drag and drop selection interface that is used to arrange the Gallery and Walkthrough images. At the bottom of the pages you are presented with the option of either downloading the selected images as a zip file, or emailing the selected photos as an email attachment.

How do I download High Res Photos?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down the page and locate the "Download High-Res Photos" panel (orange) and click on the "click here" button. This will open a pop up window that will allow you to download an archive of all the high-res photos that were initially uploaded by the photographer. Please be aware that the High Res photos archive is available ONLY for ONE month after the tour has been processed.

How long is the Virtual Tour active?

For Sale Virtual Tours
The tour will be hosted either for the life of the listing, or for 12 months after the intial tour active date, whichever comes first. After one year, you will have the option to renew your tours for an additional fee of $20. You will be sent 2 email reminders in the weeks leading up to the tour expiry date alerting you that your annual renewal fee is due. If you do not renew your tour before the expiry date it will become inactive and all photos/assets will be deleted from our database.
For Rent Virtual Tours
The tour will be hosted either for the life of the listing, or for 12 months after the intial tour active date, whichever comes first. After one year, you will have the option to renew your tours for an additional fee of $20. You will be sent 2 email reminders in the weeks leading up to the tour expiry date alerting you that your annual renewal fee is due. If you do not renew your tour before the expiry date it will become inactive and all photos/assets will be deleted from our database.

What happens to a tour when it is marked SOLD?

After the Virtual Tour status is changed to "SOLD", all links associated with the Virtual Tour will still remain active but a red "Sold" sign will appear on the tour. You are free to change the status of the tour back to "Active" or any other status options as long as the tour has not reached its expiry date.

How do I delete a tour?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. There is a "Tour Status" panel near the top of the page that you can use to change the state of the tour. Checking the "SUSPEND" option will remove the tour from our system and all photos/assets will be deleted from our database.

How can I change or turn off music on tour?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down the page and above the "Virtual Tour URL Links" section there is a "Tour Music" dropdown. You can select a music track from the drop-down menu or simply disable the music on the tour.

Do you have Branded and Non-Branded tours?

After the Virtual Tour is processed, MyVisualListings generates both Branded and Non-Branded tour links that you will receive in the tour ready e-mail. These links are also available in the manage tour area of your member's panel.

Can I add some of my own photos to the tours?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Manage Your Virtual Tour Photo Gallery panel" and click on the "Click Here" button next to the "Add New Gallery Images heading". Please note that if you would like these images to also appear in your Video Walk-through you will have to add the images there as well.

What different tour designs you have?

Depending on the Virtual Tour package that you need we offer many different virtual tour designs! You can view samples of these on our website here: www.myvisuallistings.com/#skins. Talk to your tour provider if you aren't sure which tour package is right for you!

How do I change property details on my tours?

To change the details of a listing you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down on this page and locate the "Property Details" panel and click the "Click Here" button. Here you can update the price field and other information as necessary. When you are done editing make sure to save!.

Can I add an Open House to my tour?

Yes. To add an Open House on a tour, log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Click on "Add Open House Date to Tour", select the date and time for the Open House and then click on the "Create Open House" button to save the event.

Virtual Tour Traffic Reports

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How do I set-up auto-send tour traffic reports to my client?

To set-up the automatic sending of tour traffic reports you need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down the page and click on the green button that reads "Traffic Tracker View, Print & Send". Click on the big blue button that reads "SET UP AUTO-SEND TO YOUR CLIENT", select the tour from the drop-down menu and click on "Select Tour". You can add up to two email addresses to which you can send the Traffic Report to every week.

Can I stop sending the Traffic Reports?

Yes, you can stop the Traffic Reports under the "Traffic Tracker View, Print & Send" menu. Click on "SET UP AUTO-SEND TO YOUR CLIENT" and select the tour you want to change. On the bottom-left side of the page you will see a STOP AUTOSEND sign. Click this to unsubscribe from the Traffic Report mailing feature for this tour.

Feature Sheet Software

How do I create a feature sheet and use this software?

We have created a quick video tutorial showing you how to use our Feature Sheet software.

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Do you print feature sheets and send them to me?

No. We provide you with PDF print ready files for you so that you can print from home or at your local print shop.

Social Media Auto-Posting

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How do I post my tours on YouTube?

We provide you with a complete Youtube solution that enables the automatic posting of your tour's videos to either your personal youtube channel, or to one of ours! To set up YouTube auto-posting you need to log into your account and click on the "Social Media Auto-Posting" menu tab. Here you have three options: Post videos to your own personal channel, Post videos to a dedicated MVL youtube channel, or do not post videos at all. Should you choose to post to your own personal youtube channel (recommended), click on the "[CLICK TO SETUP]" link beneath the "My Own Channel" option. Follow the on-screen instructions to log into your youtube account and authorize MVL to post videos to your channel. *NOTE: We do not process or store any of your account or login information!! We simply get an authorization token from Youtube that allows us to post videos to your channel on your behalf.*

How do I post my tours on Twitter?

To post tours to your Twitter account, log into your MVL account and click on the "Social Media Auto-Posting" tab. Locate the Twitter tab, click on the blue tab where it says "Click Here" and then on the green button that reads "Login to Twitter". Type in your account credentials and click on the blue "authorize app" button once you are done. You will get a confirmation page that lets you know that the twitter account has been successfully set. To have all of your future tours posted to twitter make sure that the auto-posting checkbox is ticked. You can also post any existing tour on to twitter by simply going to your manage tours area. Once the account is set up you can select one of the options available. You can either have all your Virtual Tours posted on your Twitter account, or you can post only the Virtual Tours you want from the "Manage Virtual Tours" menu tab. Please note that if your password has been changed, you will have to remove the account from "Social Media Auto-Posting" area and add the account again with the new password.

How do I post my tours on Facebook?

WE now have added a simple button in your TOUR READY EMAIL to post the tour with a photo of your listing. You just click on the button called “Post Tour #?????? On Facebook”. You can add any text message you want above your post like “Just Listed” or “I Have Another New Listing”.

How do I embed the tour videos on my site?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Youtube" panel at the bottom of the page. Copy the iframe code given and paste it into the html of your web page.

Can I share my tour video?

Log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Youtube" panel at the bottom of the page. You can either copy the video URL by clicking the provided button or simply watch the video on Youtube and share the video using Youtube's built in sharing features..

Can I show my banner on my video?

Yes, if you have a banner created then it will be displayed at the beginning of the video.

How do I make changes to my video?

To arrange the Video Walk-through images you will need to log into your account, go to the "Manage Virtual Tours" menu tab and click "Manage" next to the tour you would like to edit. Scroll down to the "Manage Your Virtual Tour Video Walk-Through" panel and click on the "Click Here" button next to the "Arrange or remove Video Walk-Through Image" heading. Making any changes to the arrangement of images will start the regeneration process on our servers. Once the video has been regenerated and uploaded to Youtube, the new links will appear in the "Youtube" section at the bottom of your member's panel.

How do I remove my YouTube videos?

You will need to either mark your virtual tour SOLD, SUSPEND or DELETE in order for the YouTube video to be removed automatically. Alternatively, if the video was posted to your own personal Youtube channel, you can manually log in and remove it using Youtube's account interface.

Marketing Center

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How do I create CD's and CD labels?

Log into your MVL account, go to the Marketing Center menu tab and click on Virtual Tour CD's & CD Labels. Select the tour and click on Download Virtual Tour to burn onto a CD. This will download an archive of the tour which you can later extract and burn directly onto a CD or if you prefer you can also copy it onto a USB flash drive. Also on this same page you have the Download CD Label button.

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How do I create Just Listed and Just Sold Cards?

Log into your MVL account, go to the Marketing Center menu tab and click on Just Listed & Just Sold Marketing CARDS. Click on Create New Just Listed/Just Sold Cards and follow the on-screen step by step instructions to create your Cards.

Property Address Websites

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How do I order a Property Address website?

Log into your MVL account and click on the "Property Address Websites" menu tab. Click on "Order Property Address Website now!". After selecting a virtual tour from the drop down menu you will be taken through a series of steps. On Step #1, search website domains and make sure the domain name you select is available. We recommend using the property address. On Step #2, select the available design and the color scheme for your website. We offer sample previews so that you can see how the website will look like when the order has been processed. Step #3 will present you with a page where you can review and edit previous steps and also fill out any information that you might have missed such as agent profile, brokerage profile, property description and property features. Take your time to carefully review and fill out these fields. Once done, scroll down and select 3 images from the gallery that will be used on the website as a small slideshow. On step #4, click the payment button to finish your order. You will be taken to a page where you will need to fill out the necessary fields for your method of payment. Carefully type your information and when finished click the submit button. As soon as the domain is ready, you will receive an email stating that the website is ready.

How do I remove a Property Address Website?

Log into your MVL account and click on the "Property Address Websites" menu tab. Click on "View/Update my Property Address Website". Here you can View, Edit or Renew a domain. To remove it, just click on the "Delete Domain" button and confirm the action.

Can I edit the way a Property Address Website looks?

Yes, log into your MVL account and click on the "Property Address Websites" menu tab. Click on "Edit/Change my Property Address Website" and select the domain you wish to edit.

Can I change the domain name?

No, unfortunately once ordered you cannot change the name. The domain is bought externally and we cannot make any changes to it.