MyVisualRealestate.com Inc. - Terms and Conditions - Updated: 7/25 2016

MyVisualRealestate.com Inc., is an Ontario Canada corporation that does business as MyVisualListings.com other wards known in these terms and conditions as MVL.

By ordering & using MVL products & services, you agree to the following:

INDEPENDENT MVL BUSINESS OWNERS

MVL does not take or receive payment from real estate agents or home owners with regards to virtual tour services such as photo shoots of homes listed for sale or rent, drone photography or video of homes for sale or rent. MVL allows independent business owners and photographers to use the MVL name and real estate virtual tour and marketing system to market and sell as their own products and services.

MVL only provides technical support to these independent business owners and photographers and it is up to each business owner to provide all payment, refunds and returns for all photography and video services.

MVL does however offer directly to real estate agents products and services as follows;

  1. Stand Alone Property Address Domain Websites
  2. Custom & Semi – Custom Agent Banners & Logos
  3. Self-Serve Virtual Tour System
  4. Virtual Tours Renewal Fees
  5. MVL Independent Business Owner User Fees

These 5 products and services are the only 5 products and services where MVL collects payments

PAYMENTS FOR PRODUCTS & SERVICES MVL COLLECTS

Payment must be received at the time of order, or products and service will not be performed. MVL has the right to change pricing as it sees fit from time to time.

Stand Alone Property Address Domain Websites

With regards to a property address website Domain URL name it is up to the client to type or choose the correct URL spelling of the domain name as this URL you type or choose will be purchased immediately through an API directly linked to a domain name registration 3rd party company. We provide all agents a standalone website that hosts the domain name they chose and displays the virtual tour on this website. This website domain name product is only online and active for 1 year and the agent will receive an email before the anniversary date to alert the client that the domain name website will expire and they will have the option to renew the domain website at the same price they paid. There is no refund policy on these domain name websites. The regular price of these sites are $59.98 plus applicable taxes but MVL puts on some special discounts from time to time. To order this product the client needs to be a MVL member and can only order this product through their member’s area. The agent needs to agree to these terms and conditions by checking a box that “They Agree to the Terms & Conditions” before they go to the secure payment page.

Custom & Semi – Custom Agent Banners & Logos

With regards to a semi-custom, custom banner or logo design MVL offers these products through the agent member area and the agent needs to be a MVL member and have a login to order these design products. The agent needs to agree to these terms and conditions by checking a box that “They Agree to the Terms & Conditions” before they go to the secure payment page. MVL provided agent with proves sent to them by email to approve all designs and will work with the agent to make changes to the design until the agent is satisfied. If for whatever reason the agent is not satisfied with the final designs MVL with offer the agent or client a full refund within 30 days of ordering the product.

Self-Serve Virtual Tour System

With regards to MVL self-serve monthly membership fees MVL no longer offers this this service but will grandfather all subscribers of this service with our new merchant account payment company. Every current subscriber can cancel their monthly subscription payment easily by clicking on an UNSUBSCRIBE button in their self-serve member’s account. All self-serve agents agreed to the terms and conditions we previously had online.

Virtual Tours Renewal Fees

MVL will collect payment online through their merchant account for all virtual tour for sale and for rent renewal fees. The tour fee will be paid to the independent virtual tour provider at their pricing that you agreed to at time of order and will be hosted on the MVL servers for the life of the listing or 12 months whichever comes first. After one year, you will have the option to renew your tours for an additional fee.

Renewal Fees

For Sale Virtual Tours

The tour will be hosted for the life of the listing or 12 months whichever comes first. After one year, you will have the option to renew your tours for an additional fee of $50. You will be sent 2 emails to alert you that your annual renewal fee is due if you wish to renew it. If you do not respond to these emails and renew your tour it will be deleted from our servers.

For Rent Virtual Tours

The tour will be hosted for the life of the listing or 12 months whichever comes first. After one year, you will have the option to renew your tours for an additional fee of $50. You will be sent 2 emails to alert you that your annual renewal fee is due if you wish to renew it. If you do not respond to these emails and renew your tour it will be deleted from our servers.

These online tour fees and time of life online may be changed by MVL from time to time due to online server fees.

MVL INDEPENDENT BUSINESS OWNER USER FEES

With regards to each independent virtual tour provider these fees are private fees set between independent business owners, photographers and MVL and are not published to the public. Each independent business owner or photographer has agreed to their pricing for hosting and photo editing services through a contract signed between them and MVL. If any new person wants to find out more about the Independent Business Owners Agreement they can contact MVL by clicking here

INTERNET & SOCIAL MEDIA DISPLAY

All images displayed on the internet are the property of MVL. MVL clients have unlimited rights to use these pictures as they see fit.

Properties that are photographed we will provide online branded and non-branded links for public viewing. Your name and contact information is attached to these listings and will be displayed online and can be found by search engines.

Online maps (street, aerial, amenities, demographics, etc.) are available to each property for the general public. You may elect to remove any of our mapping features on your listings from your member’s area. We do not guarantee the accuracy of these maps, as they are provided by 3rd party companies but do provide a section in your member’s area for you to enter the correct map coordinates yourself.

MVL also offers a social media website auto-posting API system that you can decided yourself to post or not post your virtual tours to sites like YouTube, Facebook and Twitter. This API system can change from time to time by these 3rd party media websites and MVL cannot guarantee posting to these sites but will continue to update these API systems as soon as we are given the new update information from these sites.

PRIVACY / SECURITY

This website uses high Internet standards of secure data encryption for all online transactions. MVL is committed to safeguarding your privacy online. MVL has a firm commitment to protecting the privacy of the users of MVL products available.

We do not sell, trade or rent your personal information to other companies or third parties. We use the information we collect about you only to process orders and to provide a more personalized online experience. We will not collect any personal information about you except when you specifically and knowingly provide such information to us.

If you have a question or concern about any of the information in this Privacy Policy, please contact MVL at:

E-mail: customerservice@myvisuallistings.com
Head Office Phone: 1-800-811-9932*

LIMITATIONS OF LIABILITY

As a representation of the property, MVL does not determine or verify the accuracy of Floor plans, property photos and tour amenities. MVL accepts no liability for the accuracy of any of these items. If for any reason litigation arises that causes purchaser of any MVL product or service to bring litigation against MVL or any of its subsidiaries, affiliates, subcontractors or employees, it is hereby agreed that the maximum damages that could be awarded to those utilizing MVL’s visualization services and/or platform would be a total amount not greater than the amount paid to MVL.

GENERAL INFORMATION

MVL nor its independently business owners, is not responsible for damages, delays or failures in performance resulting from acts or occurrences beyond our reasonable control such as acts of God, weather, or other uncontrollable conditions that prohibit services from being rendered as promised. (Hurricanes, Tornadoes, Earthquakes, Acts of Terrorism, etc.)

The terms and conditions are the sole understanding between MVL and the client.

No other terms or conditions apply unless specified by contract.

These terms and conditions may be revised from time to time. Please check this document frequently for changes.